1. Legal Information about RESORT EISGRUB

Operating Address: Břeclavská 368, 691 44 Lednice


Company Name – Operator: PIVOVAR LEDNICE s.r.o.


Company ID: 09550470


VAT ID: CZ09550470


Company Headquarters: Břeclavská 368, 691 44 Lednice


Contact Phone Number / Email Address: +420 771 256 562 / info@pivovarlednice.cz


Contact Details for Personal Data Protection: tomas.sedlacek@pivovarlednice.cz


Responsible Person: Tomáš Sedláček

2. Personal Data Protection

These privacy policies relate to our website and online reservations and online voucher purchases. Any personal data you provide will be handled according to the appropriate security and confidentiality principles and in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and with the relevant national legislation.

On what legal grounds do we collect and process information about you?

When you make an online reservation or purchase an online voucher, we collect and process information about you based on our contractual obligation to perform these processes. Any other information that is not necessary to complete an online reservation or online voucher purchase is collected and processed based on consent, i.e., your explicit consent will be requested, and you have the right to either agree or disagree with providing this information. For example, we will only add you to our mailing list if you sign up.

Secure Online Reservations

If you decide to make an online reservation on our website, you will be connected to the reservation system provided by our partner, Previo RESERVATION+. All information is sent securely and protected from disclosure to third parties. Previo RESERVATION+ is certified as PCI DSS (Payment Card Industry Data Security Standard) compliant.

Why do we collect information?

Information is collected to facilitate the process of online reservations and online voucher purchases, to comply with legal obligations imposed on us, to offer you additional services where you agree to such offers, and/or to help improve the process for your future needs. If you have signed up for our mailing list, we collect data to inform you about news and special offers.

What information do we collect about you?

• To complete an online reservation, we require all data marked with an asterisk, including your name, address, phone number, email address, and credit card details used to pay for accommodation. We will also collect any other booking details you provide, such as special requests.
• During the online reservation process, we will ask for your consent to use your contact details for purposes other than your reservation, such as for special offers or other types of information.
• If you have signed up for our mailing list, we collect your name and email address to inform you about special offers or other news.
• To complete an online voucher purchase, we require all information marked with an asterisk, including your name, address, phone number, email address, recipient's name, and credit card details. We will collect any other data you may choose to provide, including address details and a message for the recipient.
• On the website and during online reservations and online voucher purchases, we may collect cookies. Detailed information on our cookie policy can be found below.

What to do if you do not want to provide your personal data?

• If you do not want to provide the required data for the online reservation or online voucher purchase process marked with an asterisk, you will not be able to complete the process, and we recommend that you contact us directly.
• If you do not want to provide the data not required for the online reservation or online voucher purchase process, i.e., not marked as mandatory, you do not have to provide such data. This will not affect the reservation process.
• If you do not want to provide information requested for other services than the reservation itself, i.e., signing up for newsletters or special offers, then you will not be able to benefit from these services, but this will not affect your reservation in any way. If you first give consent but later do not want to use the services, you can withdraw your consent at any time by unsubscribing and/or contacting our data protection officer (see contact details above).
• If you do not want us to collect information using cookies, please refer to the cookie information below.

How do we use your information?

• To complete or support a specific activity, such as the online reservation process or online voucher purchase.
• If you have signed up for our mailing list or agreed during the online reservation process to be contacted in the future for reasons other than directly related to your reservation, we may send you news and information about special offers.
• For statistical purposes to enable further improvements.
• If further processing occurs, your consent will be required.

Who has access to some or all of the collected information?

• Our online reservation partner, Previo, its affiliates, and subsidiaries.
• Third parties we use to assist with our marketing activities, such as our mailing list.
• Some third parties have access to your cookies. More details can be found in the cookie policy below. Such third parties may store and process this data outside the EU.
• Financial settlement services, including financial payment providers who are likely not to share our privacy policy, will have access to credit card information from time to time to facilitate the reservation process.
• Government authorities, etc., where necessary.

Is your data safe?

• We have secure systems and procedures for data storage.

What are your rights?

• You have the right to request access to all data we hold about you.
• You have the right to request the correction of data we hold about you.
• You have the right to request the deletion of data we hold about you; please note that the removal of some data may affect the provision of our services, or it may not be possible to delete it due to our obligations to government authorities.
• You have the right to data portability; this means you can request the provision of data in a suitable format.
• Where consent has been given for the collection and processing of your personal data, you have the right to withdraw your consent at any time, for example, by unsubscribing from our mailing list by clicking the unsubscribe button in the email footer.
• You have the right to file a complaint with the relevant supervisory authority.

How long will we keep your data?

• We retain your personal data as long as necessary concerning the purpose for which it was originally collected or legally processed.
• The criteria we use to determine the period for which your personal data may be retained include:
  • the nature and type of personal data you provide to us;
  • the purpose for which you provide us with your personal data; and
  • necessary business and operational requirements that require the continued supply of requested services or functionality.
• We may retain your data for a longer period if required by law.

What to do if you object or want to exercise your rights?

• You can contact our data protection officer, whose details are listed above.
• If you believe that our website or systems collect incorrect information or if you have any doubts about any information, please do not hesitate to contact us.

Children’s Privacy and Parental Consent

• Please note that this website is not designed for use by individuals under 18 years of age, nor was it created with that intent. Therefore, this website should not be used by individuals under 18 years of age. Our privacy policies prohibit us from accepting users under the age of 18.
• Specifically, we require individuals under 18 not to use this website and not to provide or post any information through it.
• If we inadvertently obtain personal or other data from users under 18, we will not knowingly provide such data to any third party for any purpose, and any subsequent disclosure would be due to the user under 18 using the website and providing us with personal information without requesting our permission.

Links to Other Sites

• We may provide links to a number of other websites that we believe may offer you useful information and services. However, these websites may not follow the same privacy policies. Therefore, we are not responsible for the privacy practices or actions of third parties, including but not limited to the owners of websites that can be accessed through this website.
• We strongly encourage you to contact the relevant parties controlling these third-party websites or review their online information collection and privacy policies before submitting any personal or other sensitive data.

3. Cookie Policy

These policies describe how we may use cookies on our website. For the proper functioning of this website, we may place small data files called cookies on your device. The cookies we use allow us to improve our website and provide you with a service tailored as much as possible to your needs.

What are cookies?

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device. They also allow the website to remember your actions and preferences (such as login details, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. There are several different types of cookies, each with a different purpose. Some cookies, for example, are used to remember user actions, identify the user, or for online behavioral advertising.

What types of cookies may be used?

Essential Cookies

Essential cookies are necessary for you to move around the website and use its features. We use these cookies to enable services you have specifically requested.

Performance Cookies

Performance cookies collect information about how users use the website, such as which sections are visited most frequently. We use these cookies to collect anonymous information about the sections you have visited.

Functional Cookies

Functional cookies allow the website to remember user preferences (such as name, address, language). We use these cookies to remember user preferences to enhance the user experience.

Advertising Cookies

Advertising cookies are used to deliver ads that are more relevant to the user’s interests. They remember that a user has visited a website. They are often linked to site functionality. We use these cookies to collect information about your browsing habits to make advertising relevant to you and your interests.

Tailored Advertising

If cookies are enabled on your device, we will show you ads for our website. Google and third parties display our ads on various websites. If cookies are enabled, you may see ads for these websites on other websites.

Third-Party Cookies

We may install third-party cookies on our website. Third-party cookies are cookies that are set by a domain other than the website the user is visiting. If a user visits a website and another entity sets a cookie through that website, this is a third-party cookie.

What cookies are used on the website?

The following cookies are used on this website – if you wish to opt out of these cookies, please read the section below called "How to Withdraw Consent for Cookie Collection".

Google Cookies:

• Google cookies are third-party cookies controlled by Google and may be accessible to Bookassist and the hotel. For more information about Google cookies, see: https://policies.google.com/technologies/cookies
• Google Analytics is a third-party performance cookie necessary for the service provided, used to collect information about website usage. For more information about Google Analytics, see: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
• Google Remarketing is a third-party cookie for advertising and tailored advertising, not necessary for the service provided, used to display targeted advertising based on user interests.
• Google Adwords is a third-party performance cookie, not necessary for the service provided, used to collect statistical data on usage and conversion.

Other Third-Party Cookies:

Facebook, Twitter, and Google+ are third-party cookies for social media sharing, not necessary for the service provided. They are controlled by the respective third parties. Vimeo and YouTube are third-party cookies used for video playback, not necessary for the service provided. They are controlled by the respective third parties.

Will cookies be used for purposes other than those listed above?

Cookies will not be used for purposes other than those listed above; however, these cookie policies may change from time to time. Therefore, it is your responsibility to read the most current cookie policy whenever you use our services or visit our website.

How to Withdraw Consent for Cookie Collection?

• You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org
• You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, you may have to manually adjust some preferences every time you visit a website, and some services and functionalities may not work.
• To opt out of Google Analytics, please visit the Google Analytics opt-out page https://tools.google.com/dlpage/gaoptout/
• To opt out of tailored advertising, please visit the tailored advertising opt-out page http://www.networkadvertising.org/choices/
• Please note that by blocking cookies, you may not be able to use the full functionality of this website, especially the reservation system to complete a reservation.

Your Right to Privacy?

We respect your right to privacy. Any personal data you provide on this website will be handled according to the appropriate security and confidentiality standards and in accordance with the General Data Protection Regulation 2016/679 and the relevant national legislation.

Policy Changes

We reserve the right to change these policies at any time and to publish changes without specific notice to website users.